The Phoenix Villas

If you’re looking for a truly hidden beach mountainside sanctuary to work, play, or simply detach, then you’re in the right place! Let’s plan your escape.

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Experience What Awaits You At The Phoenix Villas

As a short and long-term luxury destination location, we offer both single bedroom Eco-Suites and 3-bedroom Villas to accommodate all size groups. From the moment you arrive, you’ll be immersed in the wild, untamed bliss of our remote hideaway in our beach cove.

Surrounded by scenic beauty, adventure is at your fingertips. We offer snorkeling, scuba diving, kayaking, paddleboarding, and more. Your every imagined need or impulse can be met.

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Amenities & Facilities

If you are looking for a relaxing, refreshing, and rejuvenating experience altogether, we offer it all.

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Our Lounge Pool

Our centrally located lounge pool promises the relaxation you deserve. Savor your moments in the built-in pool loungers. Take in the sounds of water gently cascading as you breathe in the fresh air and snuggle with your sweetheart or family in pool-side gazebos. When the sun sets, sit around our poolside firepit and roast marshmallows or simply chat about the day’s exploits.

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Our On-Site Spa

Our on-site spa is coming soon. We are eager for you to indulge in a single or couple massage in our spa or a head-tingling hair crème bath in our salon. Currently, we can arrange your spa treatments at a nearby 5-star hotel or privately in your room.

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Our Bar & Resto

Our bar and restaurant offer the perfect vibe for relaxed daytime meals and intimate nighttime rendezvous. Sample our eclectic menu highlighting both Western and Eastern delicacies with vegan and vegetarian options for all. Our upscale yet laid back Island décor will only make your signature drinks or cocktails taste sweeter and the beautiful views more appealing. Live music performances will infuse your dining experience with smooth energy and could have you dancing as the night moves on.

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Gallery Photos

Take a deeper into photos captured in and around our premises.

What They are Saying About Us

"We couldn’t believe how easy they made our family vacation. They took care of everything and gave us one final price. We parasailed, snorkeled, and even took surfing lessons. Our three daughters said they wanted to come back next year even before we left!"
David
DavidMontreal, Canada
"We rented Villa Nichole for 10 days and got 5-star treatment the entire time. We opted for Nur, the private chef, to prepare all our meals and felt as though the quality and presentation of each dish was incredible. They arranged for some of us last minute to do a PADI diving course, which was very appreciated. This is our first time visiting Lombok, so we were worried it would be difficult to get around or do things as compared to Bali, but we didn’t have a single worry. They took care of everything. We will be back!"
Nyugen
NyugenHo Chi Minh, Vietnam
"The managers made our stay at Phoenix Villas seamless. My wife has a gluten allergy that usually makes her travel to less developed countries stressful. However, they made her feel so comfortable and satisfied. She coordinated her meals ahead of time with the staff and even sent her favorite receipt for muffins, which they made. They also had our desired wine already there for us when we arrived. Who does that anymore these days?! Unmatched service. We want to say thank you from us both."
John & Marie
John & MarieLittle Rock, Arkansas
"A group of us came to surf Bangko-Bangko. They shuttled us back and forth at any hour. They gave us a walkie talkie to communicate since we didn’t have local phones. We are a big drinking group and they never ran out of booze. The food was incredible and just can’t say enough about the friendly staff and service. Highly recommend for any solo surfers or groups to come here."
Ryan
RyanNSW, Australia
"We had an outstanding experience at Phoenix Villas. We stayed in the Jon Adam family suite. My two kids loved the loft where their beds were. I have to work on most vacations, which was very easy to do there. I had no issues with the internet and often worked at the restaurant and café in their beautiful grounds. My husband and kids went on outings several of the days (all coordinated by the staff) and I thought it was so convenient to pay through them for everything they did. Oh and you must try the local Indonesian food — delicious there!"
Estelle ^_^
Estelle ^_^London, UK
"We’ve been to Bali loads of times but decided to give Lombok a try. We are very glad we did. This place is a cut above the rest. The service, food, drinks, and activities were great and easy to order or coordinate. Stunning grounds…very lush and beautifully kept. And my glass was never empty around the pool. They are a hidden gem."
Muyang
MuyangSingapore
"Thank you from the bottom of our hearts! Our villa was gorgeous, and our private chef was wonderful (and so funny). We had a large group of 9 people, but they handled us like clockwork. We all went on their boat and snorkeled. Some of us went kayaking. Some of us went on a waterfall tour. Some of us went parasailing. Everything was customized and we never had any problems. We didn’t want to leave. Just a killer experience, and we’ve already booked for next year."
Alisa
AlisaSt. George, Utah
"We are world travelers, and we have never had such great service than at the Phoenix Villas. We were treated like family and royalty at the same time. I opted for spa days while my hubby wanted to spear fish and scuba dive. We were both happy. We enjoyed the staff, managers, and facilities immensely. Don’t overlook this place because it will exceed all your expectations."
Petra <3
Petra <3Basil, Switzerland
"We never write reviews. But we couldn’t not give Phoenix Villas one. At every turn, the staff and amenities impressed us. From contacting them the first time, the management was so professional and really wanted to understand the type of experience we were looking for. We also really appreciated the survey they sent us afterward because it showed how much they care about improving any detail. They even helped us arrange our stay and activities in Bali before we came to Lombok. They truly care and that deserves some recognition."
Ted
TedFlagstaff, Arizona
"Phoenix Villas is a dream destination. We came to Lombok years ago but wanted a more authentic, less touristy experience this time. We wanted to unplug and relax. Our eco suite was wonderful and we marveled at all the unique construction and ingenuity in the details of the room. I especially appreciated the outdoor shower and the feet stones after a long day out snorkeling. We loved being in nature and decided to eat alongside the running ponds many times. This will be our new normal for Lombok."
Steve :)
Steve 🙂Queensland, Australia
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Customize your holiday or long term stay with us now!

Contact us

The Phoenix Villas

To say we live in paradise is not an exaggeration. Our small village of Batu Leong is lightyears away from horns honking, phones ringing, and people nagging. The views of our beach cove never get old, and we can’t wait to share them with you.

Villas

Customer Help

Reception Office

Sekotong, West Lombok,
West Nusa Tenggara, 83365
Indonesia

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What They are Saying About Us

"We couldn’t believe how easy they made our family vacation. They took care of everything and gave us one final price. We parasailed, snorkeled, and even took surfing lessons. Our three daughters said they wanted to come back next year even before we left!"
David
DavidMontreal, Canada
"We rented Villa Nichole for 10 days and got 5-star treatment the entire time. We opted for Nur, the private chef, to prepare all our meals and felt as though the quality and presentation of each dish was incredible. They arranged for some of us last minute to do a PADI diving course, which was very appreciated. This is our first time visiting Lombok, so we were worried it would be difficult to get around or do things as compared to Bali, but we didn’t have a single worry. They took care of everything. We will be back!"
Nyugen
NyugenHo Chi Minh, Vietnam
"The managers made our stay at Phoenix Villas seamless. My wife has a gluten allergy that usually makes her travel to less developed countries stressful. However, they made her feel so comfortable and satisfied. She coordinated her meals ahead of time with the staff and even sent her favorite receipt for muffins, which they made. They also had our desired wine already there for us when we arrived. Who does that anymore these days?! Unmatched service. We want to say thank you from us both."
John & Marie
John & MarieLittle Rock, Arkansas
"A group of us came to surf Bangko-Bangko. They shuttled us back and forth at any hour. They gave us a walkie talkie to communicate since we didn’t have local phones. We are a big drinking group and they never ran out of booze. The food was incredible and just can’t say enough about the friendly staff and service. Highly recommend for any solo surfers or groups to come here."
Ryan
RyanNSW, Australia
"We had an outstanding experience at Phoenix Villas. We stayed in the Jon Adam family suite. My two kids loved the loft where their beds were. I have to work on most vacations, which was very easy to do there. I had no issues with the internet and often worked at the restaurant and café in their beautiful grounds. My husband and kids went on outings several of the days (all coordinated by the staff) and I thought it was so convenient to pay through them for everything they did. Oh and you must try the local Indonesian food — delicious there!"
Estelle ^_^
Estelle ^_^London, UK
"We’ve been to Bali loads of times but decided to give Lombok a try. We are very glad we did. This place is a cut above the rest. The service, food, drinks, and activities were great and easy to order or coordinate. Stunning grounds…very lush and beautifully kept. And my glass was never empty around the pool. They are a hidden gem."
Muyang
MuyangSingapore
"Thank you from the bottom of our hearts! Our villa was gorgeous, and our private chef was wonderful (and so funny). We had a large group of 9 people, but they handled us like clockwork. We all went on their boat and snorkeled. Some of us went kayaking. Some of us went on a waterfall tour. Some of us went parasailing. Everything was customized and we never had any problems. We didn’t want to leave. Just a killer experience, and we’ve already booked for next year."
Alisa
AlisaSt. George, Utah
"We are world travelers, and we have never had such great service than at the Phoenix Villas. We were treated like family and royalty at the same time. I opted for spa days while my hubby wanted to spear fish and scuba dive. We were both happy. We enjoyed the staff, managers, and facilities immensely. Don’t overlook this place because it will exceed all your expectations."
Petra <3
Petra <3Basil, Switzerland
"We never write reviews. But we couldn’t not give Phoenix Villas one. At every turn, the staff and amenities impressed us. From contacting them the first time, the management was so professional and really wanted to understand the type of experience we were looking for. We also really appreciated the survey they sent us afterward because it showed how much they care about improving any detail. They even helped us arrange our stay and activities in Bali before we came to Lombok. They truly care and that deserves some recognition."
Ted
TedFlagstaff, Arizona
"Phoenix Villas is a dream destination. We came to Lombok years ago but wanted a more authentic, less touristy experience this time. We wanted to unplug and relax. Our eco suite was wonderful and we marveled at all the unique construction and ingenuity in the details of the room. I especially appreciated the outdoor shower and the feet stones after a long day out snorkeling. We loved being in nature and decided to eat alongside the running ponds many times. This will be our new normal for Lombok."
Steve :)
Steve :)Queensland, Australia
Previous
Next

Guest Support

We Provide A Fully Inclusive Experience

We live on-site (not too close–your privacy is assured) and can offer instant attention and assistance in fluent English. We understand (and cherish) how remote we are and work hard to ensure this tranquility is preserved. If you’re looking for hustle and bustle, nightlife, or endless restaurant options, then Phoenix Villas is not for you. This is not to say you can’t be active and take in everything Lombok has to offer, but when you return ‘home’, the rest of the world disappears and you’re in our very capable hands.

We absolutely love making family and group holidays easy and memorable. Need help communicating with any local providers? Need recommendations on what activities are kid friendly? Need assistance with planning out your trip with a budget in mind? Wondering how to get to/from Bali smoothly? We got you! Think of us as your ‘inside connection’ to Lombok and Bali.

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Nearby Visits

Why Sekotong and Why The Phoenix Villas

Sekotong was named as the “best upcoming tourist destination in Lombok” in 2014. The government widened all roads and improved access to Sekotong considerably at that time.

Sekotong has been touted as an “an underwater tourism destination comparable to Raja Ampat”  since the Ministry of Marine Affairs and Fisheries designated the region’s three most-visited islands of Gili Nanggu, Gili Sudak and Gili Tangkong as marine conversation areas. It’s also home to the only Marine Aquaculture Development Center on the island as well as the hub for NGO Deep Blue Sea, the island’s only coral restoration and preservation initiative. We can arrange one-of-a-kind coral transplanting dives that will not only leave you with the GPS coordinates of your own ‘piece of Lombok’ but also with a deep appreciation for the sensitive ecosystems that need your help.

Sought after snorkeling and diving destinations near The Phoenix Villas in the Sekotong Peninsula:

  • Gili Nanggu
  • Gili Sudak
  • Gili Tangkong
  • Gili Poh
  • Gili Genting
  • Gili Lontar
  • Gili Layar
  • Gili Amben
  • Gili Gede
  • Gili Anyaran
  • Gili Asahan

Sekotong is home to Budaya Mutiara, a fully operating saltwater pearl farm. Tour their traditional operation and see how pearls are grown and perhaps take home a beautiful, personally harvested souvenir.

Sekotong proudly displays its world-renown Mangrove preserve that features a pier along with a floating restaurant.  In fact, the UK NGO Blue Marine Foundation has recently signed a 3-year agreement to work in cooperation with local leaders to continue the fight to protect these rapidly disappearing natural wonders.

Sekotong’s Bangko Bangko, one of the top 10 best surfing spots in the world, attracts more experienced surfers from distant corners of the globe all year round.

Sekotong has been recognized for its incredible potential. Along with a myriad of boutique accommodations, it currently has two major branded hotels, namely the Sundancer Resort Lombok and Cocotinos, but we are thrilled to welcome Hotel Kempinski with its 254 rooms on Makaki Beach (scheduled to open in 2025). Moreover, both the Grande Golf & Country Club and an international hospital and retirement center are under construction and scheduled to be operational in 2026.

Sekotong has Lembar Harbor, the dominant island harbor, which hosts slow ferries every 2 hours that connect our string of islands to Bali. It also features the only separate cruise ship port on the island at Sekontong’s Tawun Harbor, which is expected to be in use by the end of 2023 by two major cruise lines. Tawun Harbor is also a new fast boat destination pick-up/drop-off point from Bali’s Padang Bai Harbor.

Sekotong’s Gili Gede offers Marina Del Ray, the only international standard, foreign flagged deep marina in Lombok with well protected year-round entry port, yacht mooring, long-term slip rentals, fuel provisions, and utility hook-ups, with full-service Yacht Club, yacht chartering, hotel, and PADI dive center.

Sekotong also has one of the only garbage collection programs to clean up beaches and high traffic areas in villages. Even though not funded or supported by the government, it has managed to reclaim entire beaches and reduce the rubbish inside villages solely on funds provided by local hotels and businesses (The Phoenix Villas included).

Get Direction

Travel to Sekotong and The Phoenix Villas

International Hubs Direct to Bali (DPS) — Ngurah Rai International Airport is the third largest airport in Indonesia. It is an international airport. In total there are 41 airports around the world that have direct flights to Denpasar, spread around 39 cities in 14 countries. From Denpasar, Bali (DPS) to Praya, Lombok (LOP), flight time is approximately 30-45 minutes. From Bali, tourists can take the slow ferry to Lembar Harbour (approximately 4-hour trip and 30 minutes from us upon arrival) or the fast speedboat to Tawun Harbour (approximately 2-hour trip and 5 minutes from us upon arrival).

International Hubs Direct to Lombok (LOP) —Singapore, Perth, and Kuala Lumpur are currently the only foreign direct flights post-covid but as tourism gains momentum, the direct flights will resume pre-covid conditions and expand far beyond. Aside from Bali, the capital city of Jakarta (CGK) is the second most popular arrival hub for international flights. Once in Jakarta, the flight to Lombok is approximately 1 hour 45 minutes. From the LOP airport, it is a beautiful, relaxing 50-minute drive to reach us.

Are you already in Lombok and primed to explore?

From Kuta: There are two routes from Kuta that lead you to our oasis. First, the longer scenic route along Jl. Raya Sepi will take you up and down mountains and along the coast and take about 2 hours. Second, the more direct route using the airport bypass headed to Lembar, which will take 1.5 hours. Transfers can be arranged.

From Senggigi: We are located approximately 2 hours from the heart of Senggigi. The route is scenic, taking you through the open rice patty fields and along the new highway system built to optimize travel. Transfers can be arranged.

From Mataram: It will take approximately 1.25 hours and follow the same route as from Senggigi since Mataram is located just further south. Transfers can be arranged.

From any other part of the island/surrounding islands: Simply contact us. We will help identify the best, most convenient travel arrangements to get you and your party from there to here.

Frequently Asked Questions

Booking, Long Term Renting, and Cancelation

Please contact us directly at either +62 878-6586-0351 for Whatsapp/SMS or via inquiries@thephoenixvillas.com.

A deposit of 50% is required at the time of booking. This will be directly applied to your final bill. For weekly, monthly, or longer rentals, this may be adjusted. Your reservation is not confirmed until your deposit is received.

While there is not a separate cleaning deposit taken for booking, there is a $250.00 USD cleaning fee added to the accommodation bill due 30 days prior to check-in. This is a one-time charge regardless of how long the villa is rented.

We accept all major Visa/MC credit cards. We also accept bank transfers to our Indonesian banking account or our multi-currency WISE account.

The full accommodation charge and cleaning fees are paid 30 days prior to check-in or upon booking if your arrival is less than 30 days. These can be paid in cash (USD/IDR) or via credit card. Additional charges including food & beverage, spa services, excursions/activities, transportation & transfers, and/or souvenirs are paid at the time of purchase (cash/credit).

Yes. We require a credit card on file that will be authorized only.

Full refund is made prior to 60 days of arrival. 75% refund is made prior to 30 days of arrival. 50% refund is made prior to 14 days of arrival. No refund is made after 14 days prior to arrival. Certain exceptions may apply. Guests are encouraged to purchase travel insurance.

Simply contact us. We offer weekly, monthly, and yearly rental agreements.

Amenities

Considering the fact we are nestled away, we do not yet have fiber optic internet. However, each and every Eco-Suite and Villa is provided with a separate mobile modem for the internet. We also have a modem in all common areas for your convenience and connectivity needs. We’ve had no problem with our guests being unable to stay in contact with their friends & family, work, watch their favorite shows on their personal devices, or surf the net.

Absolutely. Each Eco-Suite has its own private AC. Each Villa has multiple individually controlled AC units to keep you cool in any space or room in the villa. In addition, our solar water heaters ensure everyone can take a hot shower when they so desire.

Linen, bath towels, and kitchen towels are provided. Beach towels are also provided. For monthly or long-term rentals, we will continue to provide these items.

For holiday rentals, both Eco-Suites and Villas provide shampoo, conditioner, body wash, hand soap, and lotion. For monthly or long-term rentals, these items are not replaced after the initial allotment. Further hygiene/toiletry items must be purchased individually.

Neither our Eco-Suites nor our Villas provide cable.

In our Eco-Suites, we also do not provide a TV. Eco-Suites have an individual modem for Wi-fi to allow private (not shared) internet to stream your favorite shows on your device or laptop.

In our Villas, all TVs are smart TVs, and each villa has its own private modem to stream NetFlix or other online streaming platforms.

We are also very baby/toddler friendly and can provide a baby cot, highchair, pool floater, and baby bath on request at no additional charge. Don’t worry about bringing those bulky items with you.

Motorbike and vehicle parking are provided.

Eco-Suites are less than a 2-minute walk to our Café, Restaurant, and Bar. In-house guests are given discounted prices at our already very reasonable prices.

Villas are equipped with full-service kitchens. In addition to offering complimentary freshly ground coffee and tea daily, we can even make sure your favorite beverages are on hand before you arrive (additional charges depend on the beverages requested). We offer a private chef available to cook all pre-selected meals to perfection (extra charges apply). If you prefer cooking, we provide a full-service kitchen, complete with oven, stovetop, microwave, and baking/cooking pots/pans as well as small appliances such as a blender, toaster, and hand mixer. We also offer the option of taking you to a local grocery store for up to one hour at no charge upon arriving at the airport if you’d like to grab all your supplies for the week as our location is quietly nestled away from any big city clamor.

In addition, there is a local convenience store within about a 10-minute walk for local snacks and basic last-minute essentials. We are also lucky to have two outstanding in-house restaurants near us: the Silver Fern Beach Retreat and Sundancer Suites are within about a 15-minute walk (transport available). Local warungs (street food vendors/shops) are nearby, but we do advise using caution as the hygiene standards for food preparation may strongly differ than your own.

Our menu has both vegan and vegetarian options. If you have someone in your party that has specific food allergies or has special dietary restrictions such as Gluten Free or Keto, our private chef is amazing and can generally make a meal plan that accommodates anyone. However, this MUST be prearranged and prepaid for. Certain ingredients may need to be sourced from other islands well in advance.

Yes. We can arrange any of your meals to be served in a private gazebo on the beach with stunning views just down our mountain across the street (based on availability). We can also arrange a romantic, candle-lit dinner for two on the beach for special occasions. Additional charges apply.

Our private chef can make just about any meal to utter perfection. We can send you a list of options for group/individual meals or you can send specific requests or recipes you prefer. Be advised there are some ingredients completely unavailable in Lombok. We will do our best. Each week seems to be different, and we are happy to accommodate even the most specific requests. Pricing depends on portions, ingredient costs, and time required. All final pricing will be quoted and pre-paid prior to arrival.

Yes. For Eco-Suites holiday guests, we offer laundry service at $2 per kg. Villas come with their own washing machine and clothes drying rack. We do not use electric dryers throughout most of the year. We fully capitalize on our sunny weather.

General

We serve predominantly locally sourced food and offer vegan and vegetarian dining options. We employ a robust recycling regiment/policy and actively compost all organic waste.

We are a plastic free zone, providing each Eco-Suite and Villa with its own private water hot/cold dispensers to refill reusable bottles. Likewise, we do not use plastic cups, drinking straws, coffee stirrers or even allow single use coffee filters.

Even though our property has its own private well, we believe in water conservation. Our property has rainwater collection reservoirs to capture and reuse rainwater for watering our plants. All toilets are water-efficient, and we do only offer to wash linens and towels every 3 days.

We also support energy conservation. We use solar hot water heaters and only LED lighting. We also do not use any electric clothes dryers except for the height of rainy season (about 30 days) and only as needed.

Additionally, we are one of the primary founders and financial supporters of one of the only garbage collection and recycling programs in the province. We also adamantly support coral reef conservation and preservation efforts by sponsoring monthly investigative dives to protect the sensitive marine ecosystems around the islands in our area. In fact, 10% of our profits are reinvested into our local community for sustainability efforts. Help support us, so we can continue to support others!

We arrange snorkeling, traditional scuba diving, coral restoration & preservation diving, kayaking, paddle boarding, parasailing, surfing, deep sea fishing, boating, pearl farm touring, mangrove preserve touring, jungle trekking, and more. All of these incredible activities can be enjoyed directly from our cove or our immediate area except for surfing, which is nearby at Bangko Bangko (45 minutes from us and transfers can be provided). Payment for all these activities can be made directly to us as an additional to your bill for your convenience. No need to worry about paying various providers. Allow us to help customize your holiday or long-term stay experience in Lombok by creating unforgettable memories. Just let us know when you’re booking what you are keen to do, and we can provide full and accurate quotes immediately.

No. We are directly across the street from the beach up on our mountain. It is a 3-to-5-minute walk.

For Eco-Suite guests, our staff is happy to help you arrange anything necessary. Simply ask for help.

For Villa guests, a basic local mobile phone is provided for guests to use if needed. This prevents guests from having to purchase a local SIM card to communicate with us or local businesses/activities.

How to Get Here

Singapore, Perth, and Kuala Lumpur are currently the only foreign direct flights post-covid into Zainuddin Abdul Madjid International Airport (LOP) but as tourism gains momentum, the direct flights will resume pre-covid conditions and expand far beyond. Aside from Bali, the capital city of Jakarta (CGK) is the second most popular arrival hub for international flights. Once in Jakarta, the flight to Lombok is approximately 1 hour 45 minutes. From the LOP airport, it is a beautiful, relaxing 50-minute drive to reach us. Transfers can be arranged.

From Bali, you have three options.

The first is to take a short 30-45 minute flight from Ngurah Rai International Airport (DPS) to Zainuddin Abdul Madjid International Airport (LOP). There are several budget air providers (Wings Air through Lion, Citilink, AirAsia) and one major airline (Garuda).

The second is the fast speedboat that departs from Padang Bai Harbour in Bali and comes directly to our Tawun Harbour, which is approximately a 2-hour trip and 5 minutes from us upon arrival. The third is the public that also leaves from Padang Bai Harbour and arrives at Lembar Harbour, which is approximately a 4-hour trip and 30 minutes from us upon arrival. Transfers can be arranged.

From Kuta: There are two routes from Kuta that lead you to our oasis. First, the longer scenic route along Jl. Raya Sepi will take you up and down mountains and along the coast and take about 2 hours. Second, the more direct route using the airport bypass headed to Lembar, which will take 1.5 hours. Transfers can be arranged.

From Senggigi: We are located approximately 2 hours from the heart of Senggigi. The route is scenic, taking you through the open rice patty fields and along the new highway system built to optimize travel. Transfers can be arranged.

From Mataram: It will take approximately 1.25 hours and follow the same route as from Senggigi since Mataram is located just further south. Transfers can be arranged.

From any other part of the island/surrounding islands: Simply contact us. We will help identify the best, most convenient travel arrangements to get you and your party from there to here.

The Zainuddin Abdul Madjid International Airport (LOP) is the only international airport on Lombok. Once you arrive, there are many official and unofficial taxi services you can engage while existing the airport. Official providers may or may not use taxi meters, but they have standard rates for transport to Sekotong. The unofficial providers are usually private individuals, and the rate will need to be negotiated. Be advised that Grab and GoCar (under Gojek app) are generally not allowed into the airport. The pickup point will be very inconvenient for you. We also offer airport transfers to make your journey seamless.

House Rules

Check-in: after 3pm
Check-out: before 11am

We are happy to accommodate any request IF it’s possible. If your flight comes in early or leaves late and we don’t have current/immediate other guests, we are here for you. We just take this on a case-by-case basis. Certain additional fees may apply if necessary and/or reasonable.

One of our staff will escort you to your Eco-Suite or Villa. He/She will provide a tour of your space, making sure that all is in order and to your satisfaction. He/She will explain certain features, the Wi-Fi modem access/use, and note any of your special requests or needs at that time. All will be addressed.

One of our staff must perform a check-out inspection prior to your leaving the property. This is for both your and our protection. If items are missing or damage is discovered, charges will apply and must be paid prior to departure. You will be responsible for any damage to the property caused by you or your party during your stay.

Keys will be handed over directly and in-person upon arrival. If you’re arriving late, no worries—we will be there any time for you. Kindly do let us know your expected late hour arrival time.

In our Eco-Suites, there is strictly NO SMOKING inside or on the outside patios to avoid any fire hazards. There are NO EXCEPTIONS. Designated smoking areas are provided near the pool area. In our Villas, there is strictly NO SMOKING indoors. Smoking is allowed on the back patio.

Yes. We are very pet-friendly but do expect your SMALL pet to be potty-trained and well-behaved. However, we do reserve the right to allow pets on a case-by-case basis.

Housekeeping & Maintenance

Since our minimum stay is 5 days, your Suite or Villa will be cleaned & serviced and linens changed every 3 days. This leaves you with privacy and the convenience of carrying out your activities without interruption. Should you have special needs, let us know. Additional fees may apply.

No. Guests are instructed not to clean or launder any items in the villas upon their departure. Our housekeeping team follows very strict cleaning and sanitation standards and is required to clean the villas after each guest departs.

Our villas are equipped with most items that you would find in the average household. They feature a full-size refrigerator, microwave, stove/oven, utensils, dishes, pots and pans, and spices. We even provide an iron/ironing board and hairdryers.

For holidays, we supply toilet paper, paper towels, and multiple tissue boxes. For monthly or long-term renters, any of these supplies beyond the initial start-up amenities are to be supplied by the guest.

Last updated FAQ: March 2024

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About Us

Phoenix Villas is a destination location, a true sanctuary nestled amidst a lush and thriving tropical mountain jungle that overlooks a 270-degree view of the Batu Leong beach cove in complete and total privacy, lightyears away from the clutches of confining civilization. Inside its walls, residents are released from the shackles of conformity, schedules, and responsibilities. They escape.

Use your 3-minute access to the beach below our mountain and take in the truly mind-blowing landscape of our cove. Explore the grounds through cobble-stoned pathways and discover hidden spaces to delight in the silence or the sensuality of the jungle. Embark on adventures only moments away and easily arranged by us.